| Code | MKTMKTL20801 |
| Title | Operations Management |
| Module | MKTMKTL208 - Operations Management |
| Department | MKT - Marketing |
| Duration | 21 h |
| ECTS credits | 2 / 2 (erasmus) |
| Language |
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| Description | Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. Operations management is primarily concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. This course provides a general introduction to operations management (OM), or the production and delivery of goods and services. Students will learn to observe and analyze an organization from a systems or process-perspective. From this lens, students will learn to design, operate, and improve the systems that deliver goods and services through OM tools such as process flow diagrams, lean management, and decision trees. |
| Objectives | |
| Prerequisites | Management course should be completed |
| Sustainable development | In order to implement the objectives of France's "Green Plan of Higher Education Institutions", each class considers the issues and stakes of Sustainable Development related to the subject matter being taught |
| Course sequencing | |
| Method | - Professor Presentation (theories and methodologies) - Teams working in class - Students presentation |
| Assessment |
Written exam outside of class time (60 %) - Durée. 2h Continuous assessment (40 %) |
| Bibliography |
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| Advised bibliography |