| Code | TRMMARL20501 |
| Title | Principles of customer service |
| Module | TRMMARL205 - Principles of customer service |
| Department | MAR - Marketing |
| Duration | 24 h |
| ECTS credits | 3 / 3 (erasmus) |
| Language |
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| Description | |
| Objectives | |
| Prerequisites | |
| Sustainable development | In order to implement the objectives of France's "Green Plan of Higher Education Institutions", each class considers the issues and stakes of Sustainable Development related to the subject matter being taught. |
| Course sequencing | |
| Method | |
| Assessment |
Written exam outside of class time - Durée. 1h30 Continuous assessment |
| Bibliography |
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| Advised bibliography |